Privacy Policy

Last updated: 3/05/2024


This Privacy Policy describes the way in which we deal with the information and data you share with us in order for us to allow you the optimal use of our services. Our company, operates the website nebrova.com. ("Platform").

We will process your personal data provided to us or otherwise held by us in the manner and for the purposes set out in this Privacy Policy. The collection and processing of your personal data are conducted in accordance with applicable data protection legislation..

This Privacy Policy applies to you if you are a user of our Platform. We encourage all our users to read the Privacy Policy carefully. We would like to provide you with all information as comprehensively as possible. However, if anything should remain unclear, we will be happy to explain any of the terms or passages contained in this Privacy Policy.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

 

1. Who is the controller of your data?

The Data Controller of your personal data is nebrova.com ("Company" or "we"). If you have a request relating to the processing of your data or wish to exercise your rights as set out in Clause ‎7 below, please send us an e-mail at support@nebrova.com.

 

2. What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Platform. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

 

3. Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

 

4. Information We Collect through Cookies


We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

 

5. How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

 

6. Who do we share your personal data with?

We share your personal data within nebrova.com whenever necessary to fulfill the intended purpose. For the same reason, personal data is also shared with suppliers carrying out certain tasks on our behalf, such as order fulfillment and payment processing. Nebrova.com always fully responsible for its suppliers. 

We may from time to time also share personal data with independent third parties, such as electronic communication providers, banks, and postal services. Please be aware that many of these recipients have an independent right or obligation to process your personal data in their own rights.

Except as explicitly stated herein, we never pass on, sell, or swap your data to any third parties.

We may be transferring your personal information to our suppliers based in China. The legal basis for such processing is:

  • the performance of a contract (i.e. provision of our services) to which you are a party. The personal data will be processed for the period of the duration of the contractual relationship and sometime thereafter to meet our legal obligations and serve our legitimate interests.
  • to protect the vital interests of our clients;
  • to protect our property, Platform, and legal rights;
  • in connection with shipping and related services for purchases made;
  • to help assess and manage risk and prevent fraud against us, our users, and fraud involving our Platform, including fraud that occurs at or involves our business partners, strategic ventures, or other individuals and merchants;
  • protect our company in order to report information to credit reporting and collection agencies;
  • protect our company in order to report information to support our audit, compliance, and corporate governance functions.

Our partners based in China undertake to take appropriate measures in compliance with national and local privacy laws in order to guarantee high privacy standards.

We undertake that any transmission of data to our suppliers in China will be governed by contractual principles which will be reflected in our agreements in place with our suppliers.

 

7. What are your rights in relation to the processing?

To exercise your rights, please contact us at support@nebrova.com, and we will provide further instructions or take the necessary actions.

  • Right to access:

You have the right to request information about the personal data we hold on you at any time. Please contact Customer Service and we will provide you with your personal data via e-mail.

  • Right to portability: 

Whenever nebrova.com processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

  • Right to rectification: 

You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

  • Right to erasure:

You have the right to erase your personal data processed by nebrova.com at any time. Your request may be hindered if any of the following situations apply:

*you have an ongoing matter with Customer Service

*you have an open order which has not yet been shipped or partially shipped

*you have a balance with nebrova.com, regardless of the payment method

  • Right to object to processing based on legitimate interest: 

You have the right to object to the processing of your personal data that is based on nebrova.com's legitimate interest. Nebrova.com will not continue to process the personal data unless we can demonstrate legitimate grounds for the process that overrides your interest and rights or due to legal claims.

  • Right to restriction:

You have the right to request that nebrova.com restrict the process of your personal data under the following circumstances:

* if you object to a processing based on nebrova.com’s legitimate interest, nebrova.com shall restrict all processing of such data pending the verification of the legitimate interest.

* if you have claim that your personal data is incorrect, nebrova.com must restrict all processing of such data pending the verification of the accuracy of the personal data.

* if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead

* if nebrova.com no longer needs the personal data but it is required by you to defend legal claims.

  • How do you exercise your rights?

We take data protection very seriously. If you wish to exercise your rights as set out above or if you have any questions about our privacy policy or our processing of your data, you can contact us at any time at support@nebrova.com. 

  • Data Protection Contact:

While we do not have a designated Data Protection Officer (DPO), you can reach out to us for any data protection inquiries or concerns via email at support@nebrova.com.

 

8. CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below support@nebrova.com. 

 

9. Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

 

10. User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

 

11. Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

 

9. For how long do we keep your personal data?

Further to the retention periods indicated above in this Privacy Policy, we retain your personal data for no longer than is necessary for the purpose of the processing in question, i.e. as required by law, for the period of performance of the contractual relationship and in some cases where we have a legitimate interest to keep your data longer in light of our legitimate interests.

However, we may continue to use and store your data for additional purposes.

In addition to the above, for the purpose of Compliance with Laws, we are compelled to continue to save and sometimes use your purchase order data to abide with applicable tax and accounting legislation and to protect consumer rights.

 

10. How do we protect your personal data?

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

 

11. Changes to the Privacy Policy

Material changes we may make to this Privacy Policy in the future will be notified to you by way of an e-mail or on our Platform, as appropriate. You are further advised to periodically review this Privacy Policy for any changes that might have been made.

 

12. Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contact@nebrova.com  


Effective as of Feb 2024